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Hyakugo Bank collects opinions, requests and complaints through various points of contact with customers and uses them as a basis for efforts toward improvement. The CS (Customer Satisfaction) Team, a specialized department, centralizes, manages and analyzes this customer feedback to enable the Bank to identify and respond swiftly to any problem areas.
The following are a few examples of changes we have made in response to customer feedback. Such changes are regularly highlighted in posters.
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- Installed privacy filters on ATMs and cash dispensers to protect customer privacy and deposits (September 2004)
- Revised point setting and privileges of the Hyakugo Point Service (April 2005)
- We are installing one ATM with a passbook replacement function at each branch (Starting from January 2006)
- Installed a system for detecting irregular transactions on ATMs (June 2006 )
- Created an “Assistance Card” that contains information including contact points for lost passbooks or cash cards and Cash Corner operating hours (July 2006)
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Hyakugo Life Consultation Center Opened
Hyakugo Bank has opened Hyakugo Life Consultation Centers in three locations in Mie Prefecture – Yokkaichi, Tsu and Ise. These centers offer customers free consultation with specialized staff to help resolve various matters that arise in everyday life, such as tax, legal and pension issues. |
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